1. About Medicinex

Medicinex is a UK-registered online pharmacy, regulated by the General Pharmaceutical Council (GPhC) and compliant with the Medicines and Healthcare products Regulatory Agency (MHRA). Our service enables users to access clinical advice and purchase General Sale List (GSL), Pharmacy (P) and Prescription Only Medicines (POM) online, under the supervision of GPhC- registered pharmacists and prescribers.

2. Eligibility and use of service

• •You must be 18 years or older and resident in the UK to use this service.
• •You may only register one account and must provide truthful, accurate and complete information.
• •You are responsible for keeping your login credentials confidential.
• •We reserve the right to suspend or terminate accounts where misuse or fraudulent activity is suspected.

3. Medical questionnaires & prescriptions

• •All orders for P and POM medicines require completion of an online medical questionnaire.
• •A qualified prescriber reviews the questionnaire to determine whether treatment is safe and appropriate.
• •We may decline to prescribe medication or recommend referral to your GP or other healthcare provider if needed.
• •You must not falsify or withhold medical information, as this may affect your safety and void the consultation.

4. Ordering & Dispatch

• •Approval & Rejection: After your consultation is reviewed and approved by a prescriber, your item will be made visible and added to your cart for purchase. If your request is not approved, the item will not be visible and you will not be able to add it to your cart. In this instance, you will receive an email detailing the reason for the rejection and, where appropriate, a recommendation to consult your GP or a specialist. No payment is requested or taken for unapproved requests.
• •Confirmation & Dispensing: Upon successful payment via Stripe, you will receive an order confirmation email. Your prescription will then be processed and dispensed by a GPhC-registered pharmacy team.
• •Packaging: To protect your privacy, all orders are sent out in plain, discreet packaging.
• •Product Information: Please note that product pricing, descriptions and availability are subject to change without prior notice.

5. Delivery

• •We offer UK-wide delivery through approved and reliable courier services.
• •While we strive for prompt dispatch, delivery times are estimates, and delays may occur outside our control.
• •We are not liable for postal delays or failed deliveries due to incorrect address details provided by the customer.

6. Returns, Cancellations & Refunds

Returns

Due to UK law and safety regulations, we cannot accept returns of dispensed medications unless they are:

• •Faulty
• •Incorrectly supplied
• •Damaged upon delivery

If your order meets any of the above criteria, please contact us within 48 hours of receipt.

Cancellations & Refunds

You may cancel your request for questionnaire-based medicines and private prescriptions at any time prior to making a payment. Because items are only made visible and added to your cart after prescriber approval, you can easily cancel by deleting the item from your cart before proceeding to checkout.

Please note that once payment has been successfully processed via Stripe, the order is final. No cancellations can be made and no refunds will be issued thereafter.

For more details, please refer to our full Returns and Cancellations Policy.

7. Information, advice & clinical content

• •Information on the website is provided for general guidance only.
• •It is not a substitute for professional medical advice or a face-to-face consultation.
• •You must read Patient Information Leaflets (PILs) and follow directions for use carefully.
• •Always seek advice from your GP or healthcare provider if you are unsure about your treatment.

8. Website use & security

• •You must not use our website to commit fraud, spread malware or gain unauthorised access to systems or data.
• •Any abuse of our system may result in account termination and legal action.
• •We are not responsible for damage caused by viruses, technical faults or unauthorised access.

9. Privacy & data protection

We handle all personal and health data in accordance with:

• •The Data Protection Act 2018
• •The UK General Data Protection Regulation (UK GDPR)

Please refer to our full Privacy Policy for more information.

10. Intellectual property

All website content - including logos, images, text and design, is protected under copyright and trademark laws. You may not reproduce, modify or distribute any content without written permission.

11. Disclaimer of warranties

Medicinex provides services and content "as is" and does not guarantee uninterrupted or error-free operation. We disclaim all warranties related to accuracy, reliability and fitness for purpose.

12. Indemnity

You agree to indemnify Medicinex and its partners from any claims, damages or liabilities arising from:

• •Breach of these Terms
• •Misuse of services
• •Unauthorised access or medical misinformation provided by you

13. Third-party links

Our website may include links to third-party websites for informational purposes. We are not responsible for the content or policies of these external sites.

14. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

15. Force majeure

We are not liable for failure or delays in performance due to causes beyond our control, such as natural disasters, strikes or technology failures.

16. Severability

If any clause in these Terms is deemed invalid or unenforceable, the rest of the Terms remain valid and enforceable.

17. Entire agreement

These Terms, along with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Medicinex regarding use of the website and services.

18. Contact us

For queries, feedback or concerns, please reach out via our: