Question 1

Who are you and are you regulated?

Accepted Answer

Yes, Medicinex is a UK-based online pharmacy registered with the General Pharmaceutical Council (GPhC). All our prescribers are licensed from a licensed pharmacy in the UK, and all prescribers are registered healthcare professionals.

Question 2

How do I place an order?

Accepted Answer

1. Choose your treatment
2. Complete a short online consultation form
3. Our prescriber reviews your answers
4. If approved, your medicine is dispensed and delivered to your address

Question 3

Do I need a prescription to order?

Accepted Answer

For prescription-only medicines (POMs), you will need to complete our online consultation. Our prescriber will review your medical history and issue a prescription if appropriate.

Question 4

What conditions can you treat?

Accepted Answer

We treat a wide range of conditions including hair loss, erectile dysfunction, acne, weight management, and many other common health concerns. Browse our treatment areas for more information.

Question 5

Is the consultation safe and confidential?

Accepted Answer

Yes. All information is treated with the highest level of confidentiality. Your consultation is reviewed only by licensed prescribers and handled in accordance with UK GDPR.

Question 6

Can I talk to a healthcare professional?

Accepted Answer

Yes, you can contact our pharmacy team via email, or phone during working hours. Our pharmacists are available to answer your questions about treatments and medications.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery: 2 working days
Express delivery: Next working day (if ordered before cut-off time)

All items are dispatched in discreet packaging with no mention of the contents or pharmacy name.

Question 8

Can I cancel my order?

Accepted Answer

You may cancel your order for questionnaire-based medication and private prescriptions, provided you do so before making a payment. Items are placed in your cart only after they have been approved by the prescriber, therefore, you can cancel by deleting the item from your cart before proceeding to checkout. Please be aware that once payment has been successfully completed, cancellations and refunds are no longer permitted, except under specific circumstances as detailed in our wider refund policy.

Question 9

Can I return my medication?

Accepted Answer

Due to safety regulations, we cannot accept returns or offer refunds on medications unless they are faulty, incorrect or damaged. If you have an issue with your order, please contact us within 48 hours.

Question 10

Can I track my order?

Accepted Answer

Yes, once your order is dispatched, you will receive tracking information via email so you can monitor your delivery in real-time.

Question 11

Is my data secure?

Accepted Answer

Yes. Medicinex is fully compliant with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Your information is stored securely and never shared with third parties without consent.

Question 12

How do you check my identity?

Accepted Answer

To ensure patient safety and prevent misuse, we may require ID verification for certain medications. These checks are conducted securely through Yoti, a trusted third-party identity verification provider, in strict accordance with regulatory requirements.

Question 13

What if I'm not suitable for treatment?

Accepted Answer

If our prescriber finds that a medicine is not suitable for you, they may:
• Decline the prescription
• Request further information
• Refer you to your GP or another specialist provider

In all cases, you'll receive a full explanation and any payments will be refunded.

Question 14

How do you prevent misuse of medicines?

Accepted Answer

We have strict clinical protocols in place including thorough consultations, prescriber reviews, and monitoring systems to detect potential misuse or inappropriate use of medications.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major UK debit/credit cards and secure payments are processed via encrypted gateways. We do not store your payment details.

Question 16

When will I be charged?

Accepted Answer

You will only be prompted to make a payment once your prescription has been approved and added to your cart. Payment is deemed successful after our payment processor, Stripe, has successfully captured the funds. Please be aware that once this occurs, no cancellations can be made and refunds will not be made thereafter.

Frequently asked questions (FAQs)

🏥 About Medicinex

📦 Ordering and Treatments

💊 Consultations and Prescriptions

📮 Delivery and Packaging

↩️ Returns and cancellations

🔒 Privacy and safety

⚠️ Clinical Safety & safeguards

💳 Payments and refunds

Still have a question?

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