DELIVERY INFORMATION
Welcome to Medicinex - Your Trusted Online Pharmacy
Delivery information
At Medicinex, we understand how important it is for your medication to arrive quickly, discreetly and safely. That is why we offer a range of flexible UK-wide delivery options to suit your needs.
Whether you are ordering prescription treatments following an online consultation, or over-the-counter products, your parcel will be shipped securely from our UK-based, GPhC-registered pharmacy.
Delivery options
| DELIVERY METHOD | SERVICE DESCRIPTION | ESTIMATED DELIVERY TIME | PRICE |
|---|---|---|---|
| Royal Mail Tracked 24 | Fast, tracked delivery to your address or workplace | 1 working day | £4.99 |
| Royal Mail Special Delivery | Guaranteed next-day delivery (before 1PM) | Next working day (Mon-Fri) | £9.99 |
| Royal Mail Tracked 48 | Discreet delivery with tracking updates via email/SMS | 2 working days | £2.99 |
| Saturday Delivery | Guaranteed Saturday arrival | Saturday before 1PM | £9.99 |
| *Local Delivery (Southampton) | Delivery to Southampton postcodes: SO14/15/16/17/18/19 | Same Day (orders before 3PM) / Next working day (orders after 3PM) | £2.99 |
Same-Day Dispatch Cut-Off Times
- Orders approved by our prescriber before 3PM (Monday - Friday) will be dispatched the same day
- Orders placed after 3PM will be dispatched the following working day
- We do not dispatch orders on weekends or Bank Holidays
- Local Delivery (Southampton) - Delivery will ONLY be made to the following postcodes in Southampton: SO14, SO15, SO16, SO17, SO18 and SO19
Delivery you can trust
Get your treatment at your preferred location with our tailored delivery options
Discreet packaging
All orders are shipped in plain, unbranded packaging with no indication of contents or reference to Medicinex. This ensures your privacy is protected at every stage of the delivery process.
Tracking your order
You will receive an email and/or SMS with a tracking number once your order is dispatched. You can follow your parcel's progress on the Royal Mail website or via their app.
Missed deliveries
If you miss your delivery: • A calling card will be left with instructions to rearrange delivery or collect from your local depot • You can use Royal Mail's Redelivery Service or collect from a Local Delivery Office
Delays & exceptions
While most parcels arrive on time, delivery times are estimates, not guarantees (except for Special Delivery). Medicinex is not liable for delays caused by courier disruption, weather or other external factors.
If your order is significantly delayed or missing, please contact our team so we can resolve the issue promptly.
International Delivery
We currently only deliver within the UK. We cannot fulfil international orders due to UK medicine supply regulations.
Questions? Need help?
If you have any queries about your order or delivery status, our customer support team is available via:
Phone: 02382515648
Email: support@medicinex.co.uk